Customer Story

International Alert

RIWI provided vital citizen opinion to global leaders surrounding peace and conflict, enhancing the world's understanding of peace building.

The Challenge

There is now more violent conflict around the world than at any time in the past 30 years. People have been displaced from their homes at a rate not seen since the Second World War. As this conflict continues, people’s faith in international institutions is being undermined. And with some of today’s worst conflicts taking place in middle-income countries, economic growth is no guarantee of peace and stability. This was the backdrop for International Alert and the British Council’s inaugural Peace Perceptions Poll in 2018, aiming to provide critical information to political leaders and senior policymakers while contributing to a greater public discourse around peacebuilding.

The goal was to understand how people worldwide experience violent conflict and how they want their government to respond. International Alert needed a dynamic solution that safely engaged the broadest possible citizen voices to achieve this. The countries of interest for International Alert included: Brazil, Colombia, the Democratic Republic of Congo, Hungary, India, Lebanon, Myanmar, Nigeria, the Philippines, South Africa, Syria, Tunisia, Ukraine, the United Kingdom (with a separate focus on Northern Ireland specifically) and the United States of America.

The Solution

The first phase involved engaging citizens in a wide variety of circumstances, ranging from more peaceful states to those at risk of conflict and those actively engaged in armed conflict. RIWI leveraged its Random Domain Intercept Technology to rapidly and safely deploy a Web-based survey across multiple countries to meet these needs.
Once the survey was deployed, results started to come in, in real-time. International Alert saw and analyzed more than 100,000 people's views through RIWI's secure and interactive dashboard.
Through the survey, the International Alert team was able to see the expansive views of how citizens in each country view peace and conflict, how they respond to violence, how they define what peace looks like, and how they think lasting peace can be achieved. The findings were consolidated into a dynamic and interactive report and website.

The Impact

The report provided vital information to political leaders and senior policymakers worldwide and was presented to representatives of the United Nations and the German, UK and US governments.

The data collected by RIWI was invaluable in demonstrating public support worldwide for policies that actively reduce violent conflict and help advance peace. Julian Egan Director of Advocacy and Communications, International Alert