Customer Story

The World Bank

RIWI assessed the views around conflict in Iraq, Libya, and Yemen, to help inform the development of the World Bank's Building for Peace report.

The Challenge

Despite billions of dollars and many years spent in Iraq, Libya, and Yemen, previous peacebuilding and development efforts have failed to achieve
lasting and sustainable peace or thriving and prosperous societies. All three countries exist in current fragility or outright conflict. Some previous actions have even been detrimental, beyond merely ineffective. The World Bank wanted to assess people’s views within these three
countries to test to what degree, if at all, the international community has managed to heal these conflict situations. It was critical to determine what unintended damage may have been done to citizens’ trust, or hope for the future, and what these citizens say is the best path for their families and society to foster peace.

The Solution

It is not always possible to talk to people in person or gain a robust data set of perceptions on sensitive questions safely and efficiently across the MENA region. For these reasons, The World Bank looked to RIWI to provide a solution that could access citizen perspectives on these complex conflict situations, on a large scale, and in a safe manner for all participants.
Leveraging RIWI's Random Domain Intercept Technology, three digital surveys were developed and fielded through the Spring and Summer of 2019. Over this timeframe, over 13,000 respondents completed surveys across Iraq, Libya, and Yemen. For one of the first times ever on such a large scale, citizens from these countries could express their honest opinions on these sensitive issues without the risk of their safety and articulate with true anonymity and protection.
The World Bank and the German Development Cooperation listened to 13,000 diverse local voices to determine what the beneficiaries of these peacebuilding efforts believe are the best path forward, their priorities, and whom they trust to carry it out in the most effective manner.

The Impact

Using the results, the World Bank created a report and a series of policy recommendations that tested their priorities against the peoples’ priorities within these countries. The report and policy recommendations allowed the international community to gain a holistic perspective on what people within these fractured and fragile societies say they need comparing to what outside actors believe they need. This indicated that external actors need to change their ideas, strategies, partners, and budgets to achieve successful peace in these countries effectively.

RIWI's cutting-edge technology is at the forefront of innovations in global real-time research. Our collaboration with RIWI has maximized and enhanced our results, especially in capturing the attitudes of citizens in notoriously hard-to-reach regions of the world. Francesca Recanatini Lead Economist Governance, The World Bank