Product Manager – Platform

Location: Hybrid (Toronto, Canada) or Remote (Latin America – Colombia or Peru)

The Product Manager – Platform is responsible for understanding the current market needs, competitive landscape and building a detailed roadmap for the RIWI platform. This includes understanding requirements, documenting all business and technical requirements in our system, prioritizing requirements based on business objectives and ensuring a good balance of small enhancements and larger innovations are delivered. The ideal candidate will also be a process expert to ensure that the roadmap includes not just technical advancements, but also the full end-to-end processes that are required to deliver value to both RIWI and its customers and partners.

About RIWI

RIWI stands for “real-time interactive world-wide intelligence”. RIWI is a global technology company that provides access to fast-changing consumer and citizen sentiment in all countries. We break through the noise to find the truth about what people really think, want and observe – by reaching the most diverse audiences, including the disengaged and quiet voices who do not typically answer surveys or express their views on social media. Our patented, cloud-based, real-time and interactive platform provides our clients the ability to make faster and improved decisions to grow their earnings or investments, assess consumer and citizen behavior, and to monitor and predict various issues and trends around the world. We have collected data on a variety of subject areas such as the economic impact of COVID-19 in China, new consumer and shopping trends, accurate electoral prediction in various countries, income inequality; migrants and refugees, corruption, gender-based violence, LGBTQ rights, online misinformation, as well as many other pressing customer concerns. RIWI works with industry-leading organizations such as BofA Securities, the US Department of State, the United Nations World Food Programme, and The World Bank. We collect data in 229 countries and territories, over 80 languages, with 2 billion interviewees and counting.

Our global platform and data-delivery dashboards offer customers high-frequency, broad-based, and scientifically rigorous sentiment data from the most diverse online audiences available in the global data marketplace in order to predict and monitor volatility that may impact a client’s business operations, customer demands, or risk in any region of the world. RIWI functions as a DaaS (“data as a service”) business powered by proprietary algorithms and methods. We offer clients Web-based dashboards with continually updating data, time-series, analytics, forecasts, map visualizations, and downloadable reports.

RIWI is always looking for people who embody our core values which are:

  1. Be Authentic And Act With Integrity
  2. Build an Inclusive Ecosystem
  3. Add Value Everywhere
  4. Continuously Drive Innovation

Objectives of this role:

  • Drive the product and business planning processes for cross-functional teams
  • Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs-buy perspective
  • Assess current competitor offerings and seek opportunities for differentiation
  • Analyze product requirements and develop appropriate programs to ensure they’re met
  • Develop, implement, and maintain production timelines across multiple departments
  • Appraise new product ideas and strategize appropriate go-to-market plans


  • Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch
  • Translate product strategy into detailed requirements for prototyping and final development by engineering teams
  • Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
  • Analyze market data to develop sales strategies, and define product objectives for effective marketing communications
  • Collaborate closely with engineering, production, marketing, and sales teams in the development, QA, and release of products, and balance resources to ensure success for the entire organization
  • Develop product positioning and messaging that differentiates the client’s company across primary market segments

Qualifications and Required Skills:

  • University degree with a strong background in market research
  • Minimum of 2 years experience in product management or related roles
  • MUST be conversant in research methodologies
  • Exceptional communication skills, especially in English
  • Second language skills are preferred
  • Demonstrable excellence in written and verbal communications
  • Excellent interpersonal, and organization skills with the ability to handle multiple projects/priorities concurrently and operate in a fast-paced work environment
  • Contribute to a positive team atmosphere and company culture
  • Able to work independently
  • Results-oriented mindset and a willingness to be hands-on with a high attention to detail
  • Commitment to work flexible hours and travel as required
  • Proficient in Jira,, Miro or other related software/tools is a plus
  • RIWI is constantly evolving – we expect the roles and responsibilities will continuously grow and expand. We are looking for entrepreneurial people who are excited to do whatever it takes to build RIWI


Compensation will vary depending on location and experience.

RIWI is committed to maintaining a diverse work environment and is proud to be an equal-opportunity employer. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

Please apply with your CV and cover letter here.